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QuinceaneraGirl.com Customer Q&A

By  Jenny,   posted Sep 25, 2017
Coupon offer (NEWCR10) was not applied to my order #QGF24357. I am first time customer. Could you please add the coupon to my order? Thanks
By  Customer Service Center,   posted Sep 25, 2017
Hi,thank you for your inquiry. We will refund you 10 dollars to your account. Enjoy your shopping here.
By  Esmer Martinez,   posted Sep 10, 2017
Is this a real company? It's so hard to find low cost dresses in the USA. How can I know that I'm not taking a huge risk and do you make dresses size 22 in US sizes?
By  Customer Service Center,   posted Sep 10, 2017
Hi,thank you for your inquiry. http://www.quinceaneragirl.com/Customer-Reviews/ for your reference, all our gowns can be made in the size you want. Enjoy your shopping here.
By  Elsie,   posted Sep 8, 2017
Hi. Do you make detachable gowns? If so, do you have pictures?
By  Customer Service Center,   posted Sep 8, 2017
Hi,thank you for your inquiry. Sorry, we don't have detachable gowns. Enjoy your shopping here.
By  Idiana Fontanez,   posted Aug 4, 2017
i need this dress in 3 weeks. If I order this weekend will it be here on time. I live in Florida.
By  Customer Service Center,   posted Aug 5, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  elizabeth,   posted Jul 6, 2017
Pink Petite Beaded Strapless Organza Knee Length Quinceanera Dress Style # Q0140 How soon can we get dress shipped to CA- also is there discount for 5 or more dresses?
By  Customer Service Center,   posted Jul 7, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress.
Yes, there is 5% discount if you buy 5 gowns. Enjoy your shopping here.

By  Maria heredia,   posted May 11, 2017
I would like to buy a dress, but I would like to come and see it, could you provide me the address, or phone number
By  Customer Service Center,   posted May 17, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Camilla Cionni,   posted May 3, 2017
Hello, Does this dress come with the little jacket? It's not specially listed, so I wanted to double check before I order. Thanks.
By  Customer Service Center,   posted May 4, 2017
Hi,thank you for your inquiry. Yes, it is come with the jacket. Enjoy your shopping here.
By  Shawna Boas,   posted May 1, 2017
How do I wash this dress?
By  Customer Service Center,   posted May 4, 2017
Hi,thank you for your inquiry. The dress can't be all washed, if somewhere is dirty, you can wash it by water on the dirty area. Enjoy your shopping here.
By  Marly lopez,   posted Mar 27, 2017
Looking for quinceaƱera dresses
By  Customer Service Center,   posted Mar 28, 2017
Hi,thank you for your inquiry. http://www.quinceaneragirl.com/Dresses/Princess-Quinceanera-Dresses_124/ for your reference. Enjoy your shopping here.
By  Wyvonne Walling,   posted Mar 21, 2017
I'm trying to order and it will not let me pay by credit card, it says do not honor and I'm trying to use a visa credit card to pay for the entire amount
By  Customer Service Center,   posted Mar 21, 2017
Hi,thank you for your inquiry. Dear, you can pay the dress by Paypal. Enjoy your shopping here.
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